COMMERCIAL CONDITIONS
TURISMO PALI AIKE TRAVEL AGENCY

Reservations: Any reservation services must be requested in writing by fax or e-mail and are therefore confirmed once payment is made of 100% of the total.

Our prices include: The services specified in each itinerary, as detailed in paragraph "program includes".

Our programs do not include:
- Food, unless otherwise expressly specified in the program.
- Transfers not covered.
- Any extra at hotels.
- Tips.
- In general, any extra services or expenses not specified in
  programs.

Note:
- The prices indicated in each Tour are subject to change without notice.
- The activities described in our programs, with opportunities to observe wildlife depend on natural conditions existing at the time of the trip, as the sites visited nature reserves in which animals move freely.

Registration and Payment:
After the reservation made and confirmed by Turismo Pali Aike will be given a deadline for payment service 100% of the total value of the Tour. In the event that the passenger has not yet canceled the total value of travel on the agreed date, we will automatically cancel the reservation.
Reservations may be paid by Credit Card on our website through PayPal for foreigners and PagoMaster for Chileans, with bank deposit in our bank account or by bank transfer, send money by Western Union.

Cancellations and Refunds: Due to the existence of numerous intermediaries (hotels, transport, etc..), And time limits for payments required by them to travel organizers, warrants, that are most important while closer the departure date. Consequently, for the costs of organization, administration and Reserves, proceed as follows:
A). Programs include accommodation must be canceled 50 days before maximum. Counting from the date of commencement of services.
B). The transportation programs that are either sea or land shall be canceled with 30 days notice. Counting the date of commencement of services.
Note: In both cases (A) and (B) to cancel the services will retain 35% of total operating costs paid by the company and the companies involved in the reservations were canceled.
C). Failure to provide the passenger on the day of departure and the scheduled time, will cause the retention of 100% of the total value of the Tour. No right of reply by cash.
D). Having begun the journey, passengers are not entitled to a refund
      for any trips which terminate, or for portions of trips and / or
      services in case of leaving the Tour at any point in the route. If
      reasons beyond the company had to suspend the continuation of
      activities already under way, the passenger is entitled to reimbursement,
      deduction of the services already used. Failure to meet a number
      sufficient enrollment, shrinking only the responsibility
      reimburse the passenger paid the full amount without any right to claim
      and / or compensation.

Change of Date or Tours: date changes will be accepted or Tour, provided they are formulated at least 15 days prior to the trip departure date initially hired.

Accommodations: Those indicating the organizer when requesting information.
A). Not possible accommodation in some of the facilities incorporated in the programs due to force majeure (accidents, strikes, special events, etc..), It will make similar accommodations in the indicated category.
B). The entrance to the hotels is planned from noon to check out before 11:00 hrs. If the passenger's arrival occurs before 12:00 pm may be that the rooms are not delivered so far.

Alterations: The organizer reserves the right to modify the itinerary and / or alter the schedule if circumstances or force majeure obliged to, for better organization and development of the Tour. If the trip had to continue beyond that required by reasons not attributable to the company (interruption of roads, natural disasters, closures, etc.)., The costs of room and board paid by the passenger.

Hours: Departure times of the tours will be seen promptly by the passenger. If this is not fulfilled at the appointed time and loses the Bus, will be responsible for the expenses that it originated later.

Responsibilities: The Operator Turismo Pali Aike, organizer of the tours described ensures full compliance of the proposed programs and services that they include, but explicitly states that only acts as an intermediary between travelers and service providers consisting in the itinerary, such as transport companies, hotels, etc.. Therefore no responsibility for deficiencies in any of the services provided by such suppliers. Like any damage, injury, accident, theft, delays or irregularities that might occur during the execution of services to persons making the journey through it, so the luggage and other objects of your property.

Baggage and Personal Belongings: The Pali Aike Travel Agency is not responsible for loss of baggage or passengers' personal items. Provided that the passenger is directly responsible for their belongings.

Conduct of Passengers: In the event that a passenger due to his conduct or behave inappropriately, constitutes a nuisance to other passengers, the guide or driver is authorized to represent their behavior, and in case of recidivism, require you to abandon the tour. The passenger is not entitled to refund or part thereof.

Note: The Agency Operator reserves the right to refuse admission.

Suggestions and Complaints: Any complaint must be made directly at the offices of Turismo Pali Aike.

Insurance: Programs and tours DO NOT INCLUDE ANY INSURANCE FOR STUFF AND PEOPLE.

Knowledge of Business Conditions: By entering or making the purchase of the Tour, it is automatically understood that the customer is notified and accepts all provisions of these Terms and Conditions.

Management
Turismo Pali Aike Operadores