Luggage
Each passenger can carry up to 2 suitcases. We suggest bringing only essential items as the space inside the cabins is very compact. Each bed comes equipped with a locker and key with the following dimensions: 71.20 centimeters deep, 41 centimeters wide and 73.50 centimeters high (only ferry Evangelistas). The space of the locker is sufficient to keep a backpack of approximately 60 liters.

Shared cabins
Our pricing structure allows for the sale of cabins or individual beds. If you buy a bed you will share the room with other passengers, otherwise you must pay the rate that includes the remainder of the beds (single) until completing the cabin. Navimag reserves the right to accommodate passengers in the way that it feels is this the most convenient.

Do the cabins and berths include sheets and blankets?
All the accommodations include sheets and blankets, and for the Laguna San Rafael route a towel is provided to all passengers. For the Natales Route a towel is provided to the passengers in cabins only.

Are guides available onboard?
There is a bilingual guide on the Patagonia Channels Route from September- April; the rest of the year there is no guide. On the Laguna San Rafael Route there is a Spanish speaking guide and there is a bilingual guide only in January and February.

Security
For us, your security is the first priority. Therefore, Navimag and its ships are certified under the standards of the International Safety Management (ISM) related to the preventions of SOLAS (Safety of Life at Sea) for the protection of human life at sea, and by the procedures of the ISO 9001.2000 certificate. This certificate permits us to guarantee the highest standards of quality and security in all our operations. Our ferries are equipped with rafts and life vests for 730 persons (double its maximum capacity) and 3 rescue rowboats.

Are meals included?
On your trip there is a self-service dining room with a pre-established menu, which includes juice and does not include mineral water. There is only table service for passengers in Cabins AAA and only on the Patagonia Channels Route.

Alcohol
You will be able to acquire alcoholic beverages and the best Chilean wines in our pub, as the ferry has all the licenses for the sale of alcohol.

Are passengers allowed to take alcoholic beverages on board ?
Passengers are not allowed to take alcoholic beverages to the ferries. At the Pub bar, passengers will find a wide range of liquors, wines and beverages at market price, which can be bought and drunk only at places provided for such purpose, i.e., the dining room and the pub.

What can I find in the cafeteria?
Soft drinks, alcoholic drinks, tea, coffee, pizzas, crackers, cookies, and chocolates are part of what you can find in our cafeteria.

Store on board
Navimag logo clothes, books about the Patagonia, souvenirs, post cards, film, maps, video tapes and personal articles are part of what you will find in our onboard store.

How can I pay onboard?
Purchases aboard and payment of excursions can be paid in cash, using Chilean currency or dollars, or with checks from national banks.

Infirmary
The ship offers basic infirmary services with a professional staff. Additionally, part of our crewhas training in first aid.

Clothing
For Patagonia you need "outdoor” clothing:
• Hat
• Rain jacket
• Sun glasses
• Sunscreen
• Lip Protector
• Parka and Sweater
• Windbreaker
• Gloves
• Hiking Shoes or Boots for excursions.
• Photographic camera

Pets
Pets of any kind are not permitted on board.

Temperatures

Internet
There is no internet connection on board.

Satelite Telephone
There is a satellite telephone on board. Prepaid cards for the phone can be bought on board.

Is there a safe for valuable items?
On the ships there is a safe available for passenger use managed by the ship’s captain.

Smoking
Smoking is only allowed in the ship's outer decks due to chilean law 20.105, wich forbids smoking indoors.

Cancellation Policy
The following are our cancellation policies which are applied to those passengers that for some reason cannot participate in the route with Navimag: NAVIMAG WILL REIMBURSE:
• Up to 15 days prior to departure 90% of the cost
• Between 14 and 5 days before the departure 70% of the cost
• Between 4 days and 48 hours before the departure 30% of the cost
• Between 48 hours and departure date 10% of the cost
• Navimag will not reimburse cancellations made after the departure date

It is necessary to re-confirm the departures before sailing?